Rental questions, answered plainly

No. Pay-at-counter is the default. Prepaying online saves 8% on most car classes, and prepaid bookings can still be cancelled free up to 24 hours before pickup.

$200 on cars, SUVs and minivans, $300 on pickups and vans, and $500 on box trucks. It is a hold on your card, released within 3 to 5 business days after return.

Yes, at non-airport branches, with two proofs of address such as a utility bill and a bank statement. Airport branches require a credit card in the renter's name.

Free cancellation up to 24 hours before pickup. Inside 24 hours we keep a $35 fee on prepaid bookings. Pay-at-counter bookings are never charged for no-shows.

No. Chicago rental taxes add about 23% (state, county and city lease taxes). Airport pickups also add an 11.1% concession fee and $8 per day facility charge.

21 for cars, SUVs, minivans, pickups, cargo vans and 16 ft trucks. 25 for full-size SUVs, 12-passenger vans and 26 ft trucks. Drivers aged 21 to 24 pay $19 per day.

Not necessarily. State-minimum liability is included. Your personal auto policy or credit card may cover damage to cars, but most do not cover trucks or cargo vans, so we recommend our damage waiver for those.

Yes. Bring your home-country license plus your passport. An International Driving Permit is required if the license is not in English.

The main renter must be present with their license and card. Additional drivers can be added at the counter or on the manage booking page.

No. Every truck we rent, including the 26 ft, is under 26,001 lb GVWR, so a standard class D license is enough.

150 miles per day are included. Extra miles are $0.39 each. Most local Chicago moves use 30 to 60 miles.

Twelve moving blankets and four ratchet straps are free with every truck and cargo van. Utility dollies are $7 per day and appliance dollies $10 per day.

Yes. Daily rates cover 24 hours from pickup, so a 9 am pickup is due back by 9 am the next day.

Studio or 1 bedroom: cargo van. 2 to 3 bedrooms: 16 ft truck. 4 bedrooms or more: 26 ft truck. Our moving truck guide goes room by room.

The same level you picked it up with. If it is lower, we refill at local pump price plus a $15 service fee. Prepaid fuel is available at pump price.

Every branch has a 24 hour key drop. The rental closes at the next opening time, and a staff member checks the vehicle with timestamped photos.

There is a 59 minute grace period. After that, each late hour is billed at one third of the daily rate, capped at one full day.

Every vehicle has an I-PASS transponder. Tolls are billed at cost to your card within 10 days. We never charge a daily toll convenience fee.

You rent in 30 day cycles. The monthly rate is billed at the start of each cycle, and you can return early with a prorated refund at the weekly rate.

Yes. Oil changes, tire rotations and inspections are free. We swap the vehicle at any branch every 5,000 miles, which takes about 15 minutes.

2,500 miles per 30 days on cars and SUVs, 3,000 on cargo vans and pickups. Extra miles are $0.22 each.

Net-30 invoicing, a named account manager, pre-approved driver lists, 12% off daily rates and free delivery to offices near our Loop and Schaumburg branches.